Last updated on 11 April 2025
STHRIVE’s terms of use are our contract with you. They include our commitment as a service provider and your obligations as a customer.
Introduction
Welcome to STHRIVE! We’re excited to have you here but before you start using STHRIVE,
To make things easier, we’ve included summary paragraphs at the top of each section to give you a heads up on what’s coming up.
These are your legal rights and obligations, so please read everything. If you can’t agree to our terms, then you can’t use our services.
If you still have questions or comments after you’ve read these terms, please contact [email protected] to get in touch. We’d love to help.
Joining and using STHRIVE
In this section we explain how to subscribe to STHRIVE and use our services. When you see a word in bold, it will have the same corresponding meaning every time it’s used within these terms.
1. You and STHRIVE: When we say you or your, we mean both you and any entity or firm you’re authorised to represent. When we say STHRIVE, we, our or us, we’re talking about the STHRIVE entity you contract with and pay fees to based on the edition of the STHRIVE product you’re using.
2. Our services: Our services consist of all the services we provide now or in the future, including our online and mobile performance and training services.
3. Creating a subscription: When you create a subscription to use our services and accept these terms, you become a subscriber. If you’re the subscriber, you’re the one responsible for paying for your subscription.
4. People invited to use STHRIVE: An invited user is a person other than the subscriber who has been invited to use our services through a subscription. If you’re an invited user, you must also accept these terms to use our services.
5. User roles and access: As a subscriber inviting others into a subscription, you should understand the permissions you’re granting to invited users.
6. The right to use our services: Whether you’re a subscriber or an invited user, we grant you the right to use our services (based on your subscription type, your user role and the level of access you’ve been granted) for as long as the subscriber continues to pay for the subscription, until the subscription is terminated, or – if you’re an invited user – until your access is revoked.
7. Subscriber role: As a subscriber, you take responsibility for fully controlling how your subscription is managed and who can access it. For example:
You can transfer a subscription.
You control access to a subscription. You decide who’s invited to use our services you’ve subscribed to and what kind of access the invited user has. You can change or stop that access at any time.
You’re responsible for resolving any disputes with any invited users over access to your subscription. If you participate in our partner program and act as the subscriber on behalf of your client, we may reasonably direct you to provide your client with read-only access.
You’re responsible for all your invited users’ activity.
8. Your responsibilities: You promise that you’ll keep your information (including a current email address) up to date. You’re responsible for providing true, accurate and complete information and for verifying the accuracy of any information that you use from our services for your legal, tax and compliance obligations. You’re also responsible for protecting your username and password from getting stolen or misused. Our service has minimum password standards but you will ensure that passwords are very strong and not easily guessable. The stronger the password the better! For more on security generally, check out the security section below.
9. When we introduce new or revised services: Since we’re always thinking about how to make STHRIVE the best it can be, we regularly expand our services. For new or updated services, there might be additional terms. We’ll let you know what those terms are before you start using those services.
10. What we own: We own everything we’ve put into our services unless otherwise stated and excluding content owned by others. This includes rights in the design, compilation, and look and feel of our services. It also includes rights in all copyrighted works, trademarks, designs, inventions, and other intellectual property. You agree not to copy, distribute, modify or make derivative works of any of our content or use any of our intellectual property rights in any way not expressly permitted by us.
Pricing
The pricing details and other terms of your subscription are explained when you select your plan. This section is for the subscriber, not an invited user.
11. STHRIVE pricing plans: Your use of our services generally requires you to pay a monthly subscription fee based on your subscription type (the subscription fee). The pricing plan consists of the subscription and subscription fees we offered you, including invoicing, payment, auto-renewal and cancellation terms. The pricing plan may vary by region and includes information set out in the offer details and pricing page. We may update or amend the pricing plan from time to time. The terms of the pricing plan form part of these terms. As with any other changes to our terms, changes to the pricing plan won’t apply retrospectively and, if we make changes and you’re a subscriber, we’ll make every effort to let you know (take a look at section 66 to see how and when we’ll notify you). Check out how to change pricing plans on STHRIVE Central. Depending on your region, subscription fees may be inclusive or exclusive of transactional taxes where relevant (like VAT and GST).
12. Taxes for your use of our services: You’re responsible for paying all other external fees and taxes associated with your use of our services wherever levied. Your responsibility includes withholding tax if it applies, unless we already process that withholding tax. We may collect geographical location information to determine your location, which may be used for tax purposes. This means location information you give us must be accurate for tax residency purposes.
13. Additional services: Depending on where you’re based and how you use our services, you may be able to take advantage of additional services that STHRIVE offers. These might incur an additional fee that we’ll let you know about when you sign up for those services.
14. Importance of timely payments: In order to continue accessing our services, you need to make timely payments based on the pricing plan you selected. To avoid delayed or missed payments, please make sure we have accurate payment information. If we don’t receive timely payments, we may suspend access to your subscription until the payment is made.
Data use and privacy
This section sets out how STHRIVE uses data to provide our services to you and where you can find information about how we deal with personal data.
15. Use of data: When you enter or upload your data into our services, we don’t own that data but you grant us a licence to use, copy, transmit, store, analyse, and back up all data you submit to us through our services, including personal data of yourself and others, to: enable you to use our services; allow us to improve, develop and protect our services; create new services; communicate with you about your subscription; send you information we think may be of interest to you based on your marketing preferences; and disclose to third party service providers and partners to enable and support such purposes.
16. Use of your own personal data: We respect your privacy and take data protection seriously. You acknowledge that our privacy notice describes how we process your own personal data that you enter into STHRIVE, like your name and email address.
17. Use of personal data you enter about others: Our data processing terms apply to the personal data that we process on your behalf (such as personal data of your customers, suppliers and employees).
18. Anonymised statistical data: When you use our services, we may create anonymised statistical data from your data and usage of our services, including through aggregation. Once anonymised, we may use it for our own purposes, such as to provide and improve our services, to develop new services or product offerings, to identify business trends, and for other uses we communicate to you.
Confidential information
We take reasonable precautions to protect your confidential information and expect that you’ll do the same for ours.
19. Keeping it confidential: While using our services, you may share confidential information with us, and you may become aware of confidential information about us. You and we both agree to take reasonable steps to protect the other party’s confidential information from being accessed by unauthorised individuals. You or we may share each other’s confidential information with legal or regulatory authorities if required to do so.
Security
20. Security safeguards: While we’ve taken steps to help protect your data, no method of electronic storage is completely secure and we cannot guarantee absolute security. We may notify you if we have reason to believe that someone has accessed (or may be able to access) your account without authorisation and we may also restrict access to certain parts of our services until you verify that access was by an authorised user.
21. Playing your part to secure your data: You have an important part to play by keeping your login details secure, not letting any other person use them, and by making sure you have strong security on your own systems. If you realise there’s been any unauthorised use of your password or any breach of security to your account or email address linked to your account, you need to let us know immediately.
Maintenance, downtime and data loss
We really try to minimise any downtime, but sometimes it’s necessary so we can keep our services updated and secure. You also may have occasional access issues and may experience data loss, so backing up your data is important.
22. Availability: We strive to maintain the availability of our services, and provide online support, 16 hours a day. On occasion, we need to perform maintenance on our services, and this may require a period of downtime. We try to minimise any such downtime. Where planned maintenance is being undertaken, we’ll attempt to notify you in advance but can’t guarantee it.
23. Access issues: You know how the internet works – occasionally you might not be able to access our services and your data. This might happen for any number of reasons, at any time.
24. Data loss: Data loss is an unavoidable risk when using any technology. You’re responsible for maintaining copies of your data entered into our services. For information on how to do that, check out how to export data out of STHRIVE . We are not liable for loss of your data other than in accordance with section 55 of these terms.
25. Compensation for downtime: If you ask us, we may in our discretion provide compensation in the event of any system-wide downtime of our services which is greater than four consecutive hours. Any compensation may be provided on a pro-rata basis and may be in the form of a refund or a credit for a future subscription period (at our option). Compensation requests must be provided in writing to STHRIVE, within 21 days of the downtime occurring. Just to be clear, we won’t pay compensation under this section for any downtime due to:
maintenance, events or circumstances beyond our reasonable control, including any services provided by third parties failing, being delayed or becoming unavailable (read section 58 to learn more about how we approach this topic), your use of the services in breach of these terms, or your equipment, software, network connections or other infrastructure.
26. Problems and support: If you have a problem, we have excellent support articles available on how platform that should help you with most situations. If you still need help, you can contact our support team on [email protected]
27. Modifications: We frequently release new updates, modifications and enhancements to our services, and in some cases discontinue features. Where this occurs, we’ll endeavour to notify you where practical (for example, by email, on our blog, or within our services when you log in).
Do’s and don’ts
28. Feedback: We love your feedback and may use it without restriction.
29. Help using our services: We provide a lot of guidance and support that can be referenced to help you use our services. You agree to use our services only for lawful business purposes and to respect our intellectual property.
30. Discussions on STHRIVE: On STHRIVE app, you can participate in discussions about your services. Only share private information if you’re happy for others to know it, and don’t post anything you don’t have the right to share.
31. No-charge or beta services: Occasionally we may offer a service at no charge – for example a beta service, or a time-limited trial account. Because of the nature of these services, you use them at your own risk.
32. While we can’t cover everything here, we do want to highlight a few more examples of things you mustn’t ever do:
- Undermine the security or integrity of our computing systems or networks.
- Use our services in any way that might impair functionality or interfere with other people’s use.
- Access any system without permission.
- Introduce or upload anything to our services that includes viruses or other malicious code.
- Share anything that may be offensive, violates any law, or infringes on the rights of others.
- Modify, copy, adapt, reproduce, disassemble, decompile, reverse engineer or extract the source code of any part of our services.
- Resell, lease or provide our services in any way not expressly permitted through our services.
- Repackage, resell, or sublicense any leads or data accessed through our services.
- Commit fraud or other illegal acts through our services.
Act in a manner that is abusive or disrespectful to a STHRIVE employee, partner, or other STHRIVE customer. We will not tolerate any abuse or bullying of our STHRIVE employees in any situation and that includes interaction with our support teams.
Termination
33. Subscription period: Your subscription continues for the period covered by the subscription fee paid or payable.
34. Automatic renewal: At the end of each billing period, these terms automatically continue for a further period of the same duration as the previous one, provided you continue to pay the subscription fee in accordance with the pricing plan.
35. Termination by you: You may choose to terminate your subscription at any time by providing STHRIVE with three months written notice in advance. You’ll still need to pay all relevant subscription fees up to and including the day of termination.
36. Termination by STHRIVE: STHRIVE may choose to terminate your subscription at any time by providing you with one month’s written notice in advance. STHRIVE may also terminate or suspend your subscription or access to all or any data immediately and with no refund if:
you breach any of these terms and do not remedy the breach within 14 days after receiving notice of the breach
you breach any of these terms and the breach cannot be remedied, or
you or your business become insolvent, your business goes into liquidation or has a receiver or manager appointed over any of its assets, you become insolvent or make any arrangement with your creditors, or become subject to any similar insolvency event in any jurisdiction.
If you fail to pay subscription fees, we will take reasonable steps to notify you of the failure. Subject to the processing and payment timing of your bank or credit or debit card provider:
if you do not pay within 7 days of the date on which the subscription fees became due and payable, STHRIVE may suspend your subscription, and
if you do not pay within 14 days from the date on which the subscription fees became due and payable, STHRIVE may terminate your subscription.
In this case, you can reactivate your subscription by paying any outstanding subscription fees in full.
37. Retention of your data: Once a subscription is terminated by you or us, it is archived and the data submitted or created by you is no longer available to you. We retain it for a period of time consistent with our data retention policy, during which, as a subscriber, you can reactivate your subscription and once again access your data by paying the subscription fees. We retain data in case you need it as part of your record retention obligations, but you can get in touch with us to have your data removed completely if you wish.
Liability and indemnity
38. You indemnify us: You indemnify us against all losses, costs (including legal costs), expenses, demands or liability that we incur arising out of, or in connection with, a third-party claim against us arising from your use of our services or any third-party product, except for losses arising from:
a breach of these terms by STHRIVE, its employees, contractors or agents, or
any gross negligence, wilful misconduct, fraud or material error that was solely the responsibility of STHRIVE, its employees, contractors or agents.
For this indemnity, STHRIVE will take reasonable mitigation measures where possible.
39. Disclaimer of warranties: Our services and all third-party products are made available to you on an “as is” basis. Subject to the rights you have under the laws in the country where you live, we disclaim all warranties, express or implied, including any implied warranties of non-infringement, merchantability and fitness for a particular purpose.
40. Limitation of liability: Our liability to you in connection with our services or these terms, in contract, tort (including negligence) or otherwise, is limited as follows:
We have no liability arising from your use of our services for any loss of revenue or profit, loss of goodwill, loss of customers, loss of capital, loss of anticipated savings, legal, tax or accounting compliance issues, damage to reputation, loss in connection with any other contract, or indirect, consequential, incidental, punitive, exemplary or special loss, damage or expense.
For loss or corruption of your data, our liability will be limited to taking reasonable steps to try and recover that data from our available backups.
Our total aggregate liability to you in any circumstances is limited to the total amount you paid us for your subscription in the 12 months immediately preceding the date on which the claim giving rise to the liability arose.
Regardless of the above, our liability to you will not be limited if we aren’t legally allowed to limit it. Some examples of this might be if your loss came from our gross negligence, fraud or wilful misconduct.
Disputes
This section outlines how disputes may be resolved.
41. Dispute resolution: Most of your concerns can be resolved quickly and to everyone’s satisfaction by contacting our support team [email protected] If we’re unable to resolve your complaint to your satisfaction (or if we haven’t been able to resolve a dispute we have with you after attempting to do so informally), you and we agree to resolve those disputes through binding arbitration or small claims court instead of in courts of general jurisdiction. If it’s allowed by the laws in the country where we provide our services to you, you and we agree that any dispute must be brought in the parties’ individual capacity and not as a plaintiff or class member in any purported class or representative proceeding. You’re solely responsible for resolving disputes between you and any other subscriber or invited user.
Important housekeeping
42. No professional advice: Just to be clear, STHRIVE isn’t a professional services firm of any sort, and isn’t in the business of giving any kind of professional advice. We may provide you with information we think might be useful in running a business, but this should not be seen as a substitute for professional advice and we aren’t liable for your use of the information in that way.
43. Events outside our control: We do our best to control the controllables. We aren’t liable to you for any failure or delay in performance of any of our obligations under these terms arising out of any event or circumstance beyond our reasonable control.
44. Notices: Any notice you send to STHRIVE must be sent to [email protected] . Any notices we send to you will be sent to the email address you’ve provided us through your subscription.
45. Exclusion: In some countries, there may be non-excludable warranties, guarantees or other rights provided by law (non-excludable guarantees). If you reside in those countries, your country’s non-excludable guarantees still apply – these terms do not exclude, restrict or modify them. Except for non-excludable guarantees and other rights you have that we cannot exclude, we’re bound only by the express promises made in these terms. Our liability for breach of a non-excludable guarantee is limited, at our option, to either replacing or paying the cost of replacing the relevant service (unless the non-excludable guarantee says otherwise).
46. Blocking your access, disabling your subscription, or refusing to process a payment: As our sites are global, different laws may apply in different countries that restrict our relationship with you. We may block your access, terminate your subscription, or refuse to process a payment if we reasonably believe there’s a risk – like a potential breach of a law or regulation – associated with you, your company, your subscription, or a payment. Examples of where we might do this include transactions where the payment is from a sanctioned person or country; or where we reasonably believe there is a legal or regulatory risk or a risk of loss being suffered by us or our customers or partners. You promise that you’re not located in a sanctioned country and are not on a sanctioned persons list. We may also block users from a country if we can’t receive payments from that country. You should check what payment methods are available in your country for making payments. We may take any of these actions without notice.
47. Relationship between the parties: Nothing in these terms is to be construed as constituting a partnership, joint venture, employment or agency relationship between you and us, or between you and any other subscriber or invited user.
48. Transfer of these terms: STHRIVE may transfer these terms – or any of our rights or obligations in these terms – to another entity as it deems appropriate. Where the transfer relates to STHRIVE or a big part of STHRIVE being sold to a third party or merged with a third party, we will give you written notice of that.