Objectives
- Implement an AI–powered solution to provide immediate, accurate responses to both customer and staff inquiries:
- Improve customer service quality and staff efficiency across all retail locations.
- Leverage interaction data to refine customer service strategies and product offerings.
Solutions Deployed
- Soph.IA Integration: Deployed Soph.IA, an intelligent AI agent, in all customer interaction points including in–store and staff mobile apps.
- Real–time Information Access: Enabled Soph.IA to access and retrieve information from Luxe Cosmetics’ central databases to answer queries about product availability, specifications, and usage.
- Interaction Analytics: Used data collected by Soph.IA from queries to identify trends, customer preferences, and areas for service improvement.
Example Queries Soph.IA Can Handle
- “What’s the best product for dry skin?”
- “Is the Luxe face serum available in your downtown store?”
- “Can you explain how to use the Luxe age–defying night cream?”
- “What are the key benefits of the new Luxe rejuvenating eye gel?”
Results Achieved
- 75% reduction in response time for customer and staff queries, enhancing satisfaction and efficiency.
- Increased customer engagement and sales conversion rates by providing immediate, informative responses.