UNDERSTANDING CUSTOMER NEEDS (THE ART OF QUESTIONING)
Some customers expect speedy service, as they know exactly what they need. Others want a gentle pace, browsing through the store before they decide on what they would like.
Learn how to understand your customers’ needs, to help you create a strong selling angle.
To gain in this module:
- Key topics to dig in
- Questions to dig needs
- Common mistakes assuming needs
- How to use needs to close a sell
Skills covered in this course