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HANDLING TEAM CONFLICT

Retail management

COURSE DESCRIPTION

As a manager, you may have to handle several conflicts with your team in your daily activities. This module discovers practical tools to handle them and strengthen your position.
To gain in this module:
  • 4 Golden Rules
  • 9 key steps
  • Hot &Cold Conflicts
  • Conflict styles

Skills covered in this course

Handling team conflict
Strengthening position