INTRODUCING OMNI-CHANNEL SHOPPERS
COURSE DESCRIPTION
NEW RETAIL SERIES
Where do shoppers buy today? That is an important question, that leads to the 21st century shopping landscape. With increasing channels’ expansions, shoppers have changed and keep changing, the way they browse, shop and buy. Are you familiar with the channels and how are you integrating them in your selling? Find out more what’s being channels, to use it in your interaction with shoppers.
In this module, you will learn:
- Introduction to omni-channel
- Channels acumen
- Omni-channel interaction principles
- Clients’ habits and expectations of channels
- Associate Impact in the omni-channel
- Estimated length: 15min
Skills covered in this course
Digital selling
Client Journey
transformation
Course Features
- Language: English