INTRODUCING OMNI-CHANNEL CLIENTS
COURSE DESCRIPTION
NEW RETAIL SERIES
Where do clients buy today? That is an important question, that leads to the 21st century shopping landscape. With increasing channels’ expansions, clients have changed and keep changing, the way they browse and buy. Are you familiar with the channels and how they are integrated in the client journey? Find out more about the channels and use them to your benefit during all client’s interactions.
In this module, you will learn:​
- Introduction to omni-channel
- Channels acumen
- Omni-channel interaction principles​
- Clients’ habits and expectations of channels​
- Associate Impact in the omni-channel​
- Estimated length: 15min
Skills covered in this course
Omni-channel interaction principles​
Clients’ habits and expectations of channels​
Course Features
- Industry: Beauty; Wine& Spirits; Watch& Jewellery; Fashion; Food& Beverage; Travel Retail
- Language: English, Simplified Chinese
- Type of Content: