STHRIVE AI COACH

Turning frontline coaching into sales performance

The Challenge

A retail brand with 8 stores across Hong Kong has no internal training team.

Once a year, external trainers are brought in to up skill Store Managers. But with high staff turnover, this model is no longer enough. Managers spend much of their time dealing with staffing issues, onboarding new hires, and addressing performance gaps. They are under pressure: stores are missing targets, bonuses are impacted, and there is little time left for clienteling and engaging loyal customers.

The result: a conversion rate below 9%, inconsistent coaching, and limited ROI from training..

The STHRIVE Solution

STHRIVE turns one-time training into continuous, personalized coaching.

Every sales associate gets access to an AI Coach. Through interactive games and assessments, STHRIVE identifies individual profiles, strengths, and development needs. The AI Coach then draws on expert-created learning content to:

• answer questions in real time;
• recommend the right content based on individual needs;
• coach employees in their own language through automatic translation;
• continuously assess progress and keep teams engaged.

Store Managers also have their own dedicated AI Coach, helping them manage teams more effectively, solve issues faster, and free up time for customers, clienteling, and sales growth.

Impact in 3 Months

+8% to +32% increase in individual sales performance.

New hires onboard faster and reach their KPIs sooner.

Managers spend less time solving recurring staff and training issues — and more time on activities that drive revenue.

Employee engagement improves. Turnover decreases.

From annual training to everyday performance.

STHRIVE puts a coach in every employee’s pocket — while giving managers back the time to lead, sell, and grow the business.